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Terms and conditions

Townsends is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@townsendslb.co.uk. Your statutory rights are not affected.

Customer Satisfaction, Guarantee and Returns Procedure

After more than 120 years of serving cyclists, you can be confident that we treat all of our customers fairly. If you are not completely satisfied with the quality, suitability or performance of any of our products within 30 days of purchase, please contact us immediately by telephone or email and we will do the best we can to resolve any dissatisfaction.

If you wish to return an item within the 30 days period, please contact us first and we will advise you how best to return it. If the item is faulty, we will offer you a full refund or replacement.

If the item is not faulty, we will endeavour to resolve the matter to your satisfaction as quickly as possible. If an unwanted item is returned to us in an "as new and unused" condition within 30 days, and is not the result of a special order or custom assembled product that was originally arranged at your specific request, we will offer you a no quibble full refund (or alternative replacement to your satisfaction).

In any case, we will endeavour to resolve any issues amicably.

Warranty

Keeping this as simple as we can and avoiding a lot of unnecessary small print and legal mumbo jumbo; fundamentally, as the retailer known as Townsends of Cambridge - we warrant that on delivery to you and for 90 days afterwards, the goods you purchase from us shall conform in all material respects with the description and specification stated at the time of your purchase and be free from material defects in design, material and workmanship.

In addition, most items also carry a limited manufacturer's warranty covering a 2-year period (and some are extended beyond this.) As retailers, we will liaise with you to administer manufacturers' warranties in accordance with their respective terms. In all cases concerning any potential warranty issues, we request that you initially contact ourselves to assist you.

Outside of any respective warranty period, we will continue to endeavour to assist you to resolve any issues.

In essence; our warranty to you means that we believe all products should be designed and manufactured to a “fit for purpose standard”. This does not mean that an item cannot be bent, broken, worn out or suffer failure from poor maintenance or misuse. That said, as a family owned business, we have a general policy of not purposely seeking to make profit from the misfortune of one of our customers. To be clear, this generalised position does not mean that we will give away anything and everything that people ask for, but, more to the point that we will treat every customer in a fair, honest and decent way, as we have endeavoured to do for the past 120+ years.

Contacting Us

If you need to reach us, here are our contact details:

Email
sales@townsendslb.co.uk
Telephone: UK
01223 315845
Telephone International
+44 (0)1223 315845
Fax
44 (0)1223 568362
Postal Address
Townsends Light Blue Cycle Centre
72 Chesterton Road
Cambridge. CB4 1EP.

Currency & Payment

Any prices quoted are in British Pounds (GBP) and include VAT (where applicable).

Free local delivery service.

We have our own delivery vehicles which can provide you with a free delivery option within a 5-mile radius of Cambridge on new adult cycles, and we can also offer competitive delivery options further afield.

Complaints & comments

Should you have any cause for complaint or wish to pass on your comments you can e-mail us at sales@townsendslb.co.uk or write to, Townsends, 72 Chesterton Road, Cambridge. CB4 1EP. You could always telephone us on 01223 315 845. We will endeavour to reply to your complaint within one working day and inform you of what action will be taken.

Errors and Omissions.

We have endeavoured to represent as closely as possible the products we offer using current photographic technology. However, we cannot be held liable for any errors and omissions. All prices and specifications are subject to alteration without notice.

All rights reserved. August 21st 2017.

Ison Distribution Ltd. T/A Townsends

Ison Distribution Ltd. Registered in England & Wales.
Registered Office: 201 Lancaster Way Business Park, Ely, Cambs. CB6 3NX.
Company registration number 3690131. V.A.T. GB 720260482

Townsends Light Blue is a Registered Trade Mark of Ison Distribution Ltd.