Townsends Light Blue Cycle Centre Terms & Condtions

Townsends is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@townsendslb.co.ukYour statutory rights are not affected.

Customer Satisfaction, Guarantee and Returns Procedure

After more than 120 years of serving cyclists, you can be confident that we treat all of our customers fairly. If you are not completely satisfied with the quality, suitability or performance of any of our products within 30 days of purchase, please contact us immediately by telephone or email and we will do the best we can to resolve any dissatisfaction.

If you wish to return an item within the 30 days period, please contact us first and we will advise you how best to return it. If the item is faulty, we will offer you a full refund or replacement.

If the item is not faulty, we will endeavour to resolve the matter to your satisfaction as quickly as possible. If an unwanted item is returned to us in an "as new and unused" condition within 30 days, and is not the result of a special order or custom assembled product that was originally arranged at your specific request, we will offer you a no quibble full refund (or alternative replacement to your satisfaction).

In any case, we will endeavour to resolve any issues amicably.

Warranty

Keeping this as simple as we can and avoiding a lot of unnecessary small print and legal mumbo jumbo; fundamentally, as the retailer known as Townsends of Cambridge - we warrant that on delivery to you and for 90 days afterwards, the goods you purchase from us shall conform in all material respects with the description and specification stated at the time of your purchase and be free from material defects in design, material and workmanship.

In addition, most items also carry a limited manufacturer's warranty covering a 2-year period (and some are extended beyond this.) As retailers, we will liaise with you to administer manufacturers' warranties in accordance with their respective terms. In all cases concerning any potential warranty issues, we request that you initially contact ourselves to assist you.

Outside of any respective warranty period, we will continue to endeavour to assist you to resolve any issues.

In essence; our warranty to you means that we believe all products should be designed and manufactured to a “fit for purpose standard”. This does not mean that an item cannot be bent, broken, worn out or suffer failure from poor maintenance or misuse. That said, as a family owned business, we have a general policy of not purposely seeking to make profit from the misfortune of one of our customers. To be clear, this generalised position does not mean that we will give away anything and everything that people ask for, but, more to the point that we will treat every customer in a fair, honest and decent way, as we have endeavoured to do for the past 120+ years.

Contacting Us

If you need to reach us, here are our contact details:

Currency & Payment

Any prices quoted are in British Pounds (GBP) and include VAT (where applicable).

Free local delivery service.

We have our own delivery vehicles which can provide you with a free delivery option within a 5-mile radius of Cambridge on new adult cycles, and we can also offer competitive delivery options further afield.

Complaints & comments

Should you have any cause for complaint or wish to pass on your comments you can e-mail us at sales@townsendslb.co.uk or write to, Townsends, 72 Chesterton Road, Cambridge. CB4 1EP. You could always telephone us on 01223 315 845. We will endeavour to reply to your complaint within one working day and inform you of what action will be taken.

Errors and Omissions.

We have endeavoured to represent as closely as possible the products we offer using current photographic technology. However, we cannot be held liable for any errors and omissions. All prices and specifications are subject to alteration without notice.

 

The information contained in this website is for general information purposes only. The information is provided by Townsends Light Blue Cycle Centre and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not necessarily under the control of Townsends Light Blue Cycle Centre. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Townsends Light Blue takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

his website and its content is copyright of Townsends Light Blue Cycle Centre 2019. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

All rights reserved. August 21st 2017.

Ison Distribution Ltd. T/A Townsends

Ison Distribution Ltd. Registered in England & Wales.
Registered Office: 201 Lancaster Way Business Park, Ely, Cambs. CB6 3NX.
Company registration number 3690131. V.A.T. GB 720260482

Townsends Light Blue is a Registered Trade Mark of Ison Distribution Ltd.